Meet with the team to finalize the project.

Review the information above and then meet with your team (your assessor and another student) to get their input on the project. This will be on a date and time advised by your assessor.

At the meeting, outline the project outcomes as above. Ensure that all of the staff involved in the project are working in new roles or have been reassigned to their previous roles. Before concluding the meeting, ensure that all project team members have the opportunity to give feedback. The customer service officer will provide you with some feedback, which you will need to acknowledge and note for your project evaluation report. Gain verbal confirmation from all team members that they can transition to their other tasks following project completion and offer your support as necessary.

During the meeting, you will need to demonstrate effective communication skills including

Speaking clearly and concisely

Using non-verbal communication to assist with understanding

Asking questions to identify required information

Responding to questions as required

Using active listening techniques to confirm understanding.