Melissa Choi, a marketing manager at the Tricor Corporation, documents everything when it comes to her job. She has checklists to keep her work in order. She has developed well thought-out flowcharts and process documents so that if and when she moves on to another job, anyone can be trained to do her job. Melissa has strong

experiential knowledge.

tacit knowledge.

informal training tools.

explicit knowledge.

on-the-job learning.