Melissa Clare works for a software company as atechnical support representative. Her dutiesinclude answering the telephone, providinginformation to customers, and troubleshootingtechnical problems. Her supervisor told her to becourteous and not to rush callers. However, thesupervisor also told her that she must answeran average of 15 calls per hour so that the department's account manager can meet his or herbudget. Melissa comes home each day frustratedbecause the computer is slow in deliveringinformation that she needs and sometimesprovides the wrong information, causing her tosearch for the information in complex manuals.When she is pressed for time, she often cutsthe call off prematurely or provides only the minimal information necessary. What might Demingsay about this situation? Explain which of the14 Points might be violated. Drawing uponDeming's principles, outline a plan to improve thissituation.