Melody, a certified nursing assistant (CNA), works in a skilled nursing care facility caring for elderly patients. "I like the hands-on care," she says, "and I love just visiting with my patients. They come from all walks of life, and some of them have traveled all over the world." The part of her job she dislikes the most, Melody adds, "is the demanding patients, who want everything right now. Demanding relatives can also be unreasonable. A daughter will tell me, 'I want you to respond immediately whenever my mother calls for you.' They don't understand, or don't care, that I have several patients to look after."Once, Melody recalls, several family members were visiting their elderly relative. "I walked in to check my patient, and one of his granddaughters asked me to get her a soda. There was a vending machine in the visitors' lounge, and I debated telling the woman I'm not a waitress, and she could get her own drink. I didn't, though. I got her the drink, but I resented being asked to do it. I'm just a CNA, but I'm not there to wait on patients' relatives."

. From Melody's perspective, herjob did not include providing refreshments for patients' visitors. What does her remark that she is "jus a CNA" reveal about Melody's attitude concerning her work? '. From the demanding visitor's perspective, perhaps Melody's job is to serve all needs of anyone in the patient's room. In your opinion, would Melody's registered nurse (RN) supervisor have expected her to fulfill the visitor's request for a soda? Why or why not? :. What would have been the appropriate response for the granddaughter requesting that Melodv get her a soft drink