MEMO

From: Works Manager

To: Production Manager

Cc: Managing Director

Marketing Manager

Date: 6th January 2020

This really is ridiculous! I have all the QC records for the past ten years on this product. How can there be anything seriously wrong with the quality when we only get 0.1 per cent rejects at final inspection and less than 0.01 per cent returns from customers?

REQUIRED

Using the case above, kindly answer the questions below. It is of utmost importance not to import any ideas or presumptions other than those expressly stated in the case. While you answer these questions, be conscious of the weight allocated to each question. Brevity is advised!

1. Identify the central problem in the Case.
2. Indicate why this is a quality management problem.
3. Offer a quality management theory to solve the problem
4. Justification for the selection of the theory.
5. How will the theory solve the problem?