Mentoring is defined as the opportunity for an individual to be led by a wiser and more experienced colleague, who can pass on knowledge, experience, and o!en make opportuni"es for advancement available that would have otherwise been unavailable to the protg.

Think of an instance when you had a mentor. Your example can be from a work experience, as a customer service representative.

How did this mentor help you? What types of advice or guidance did your mentor provide? Did you find ways to apply what you learned from this mentor in future situations? Please be specific.