Mercury, Incorporated, produces cell phones at its plant in lexas. In recent years, the company's market share has been eroded by stiff competition from overseas. Price and product quality are the two key areas in which companies compete in this market. A year ago, the company's cell phones had been ranked low in product quality in a consumer survey. Shocked by this result, Jorge Gomez, Mercury's president, initiated an intense effort to improve product quality. Gomez set up a task force to implement a formal quality improvement program. Included on this task force were representatives from the Engineering, Marketing, Customer Service, Production, and Accounting departments. The broad representation was needed because Gomez believed that this was a companywide program and that all employees should share the responsibility for its success. After the first meeting of the task force, Holly Elsoe, manager of the Marketing Department, asked John Tran, production manager, what he thought of the proposed program. Tran replied, "I have reservations. Quality is too abstract to be attaching costs to it and then to be holding you and me responsible for cost improvements. I like to work with goals that I can see and count! I'm nervous about having my annual bonus based on a decrease in quality costs; there are too many variables that we have no control over." Mercury's quality improvement program has now been in operation for one year. The company's most recent quality cost report is shown below. Mercury, Incorporated Quality Cost Report (in thousands) Last Year This Year Prevention costs: Machine maintenance Training suppliers Quality circles Total prevention cost Appraisal costs: Incoming inspection Final testing Total appraisal cost $ 210 $ 140 5 15 25 80 240 235 30 22 155 92 185 114 Internal failure costs: Rework 110 62 Scrap 62 50 Total internal failure cost 172 112 External failure costs: Warranty repairs 62 23 252 85 Total external failure cost 314 108 $ 911 $ 4,110 $ 569 $ 4,510 Customer returns Total quality cost Total production cost As they were reviewing the report, Elsoe asked Tran what he now thought of the quality improvement program. Tran replied. "I'm relieved that the new quality improvement program hasn't hurt our bonuses, but the program has increased the workload in the Production Department. It is true that customer returns are way down, but the cell phones that were returned by customers to retail outlets were rarely sent back to us for rework." Required: 1. Expand the company's quality cost report by showing the costs in both years as percentages of both total production cost and total quality cost. Note: Round your percentage answers to 1 decimal place (i.e 0.1234 should be entered as 12.3). Mercury, Incorporated Quality Cost Report (in thousands) Last Year Amount Percentage of Total Production Cost Percentage of Total Quality Cost Amount This Year Percentage of Total Production Cost Percentage of Total Quality Cost Prevention costs: Machine maintenance $ 210 Training suppliers 5 Quality circles 25 Total prevention costs 240 $ 140 15 80 235 Appraisal costs: Incoming inspection 30 22 Final testing 155 92 Total appraisal costs 185 114 Internal failure costs: Rework 110 62 Scrap 62 50 Total internal failure costs 172 112 External failure costs: Warranty repairs 62 23 Customer returns 252 85 Total external failure costs 314 108 Total quality cost $ 911 $ 569 Total production cost $ 4,110 $ 4,510