Mercury, Incorporated, produces cell phones at its plant in Texas. A year ago, a consumer survey ranked the company$$s cell phones low in product quality. Shocked by this result, Jorge Gomez, Mercury$$s president, set up a task force to implement a formal quality improvement program. Included on this task force were representatives from the Engineering, Marketing, Customer Service, Production, and Accounting departments. After working together for a year, the task force prepared the quality cost report shown below:

Mercury, Incorporated

Quality Cost Report

$($in thousands$)$

Last Year This Year

Prevention costs:

Machine maintenance $ $70$ $ $120$

Training suppliers $010$

Quality circles $020$

Total prevention cost $70150$

Appraisal costs:

Incoming inspection $2040$

Final testing $8090$

Total appraisal cost $100130$

Internal failure costs:

Rework $50130$

Scrap $4070$

Total internal failure cost $90200$

External failure costs:

Warranty repairs $9030$

Customer returns $32080$

Total external failure cost $410110$

Total quality cost $ $670$ $ $590$

Total production cost $ $4,200$ $ $4,800$

Required:

$1.$ Expand the company$$s quality cost report by showing the costs in both years as percentages of both total production cost and total quality cost.

Note: Round your percentage answers to $1$ decimal place $($i$.$e $0\mathrm{.}1234$ should be entered as $12\mathrm{.}3).$