Mercury, Incorporated, produces cell phones at its plant in Texas. A year ago, a consumer survey ranked the company's cell phones

low in product quality. Shocked by this result, Jorge Gomez, Mercury's president, set up a task force to implement a formal quality

improvement program. Included on this task force were representatives from the Engineering, Marketing, Customer Service,

Production, and Accounting departments. After working together for a year, the task force prepared the quality cost report shown

below:

Mercury, Incorporated

Quality Cost Report

$($in thousands$)$

Last Year This Year

Prevention costa:

Machine maintenance

Training suppliers

Quality circles

Total prevention cost

Appraisal costa :

Incoming inspection

Final testing

Total appraisal cost

Internal failure costa

Remork

scrap

Total internal failure cost

External failure costa

Warranty repairs

Customer returns

Total external failure cost

Total quality cost

Total production cost

Required:

Expand the company's quality cost report by showing the costs in both years as percentages of both total production cost and total

quality cost.

Note: Round your percentage answers to $1$ decimal place $($i$.$e $0\mathrm{.}1234$ should be entered as $12\mathrm{.}3).$