Mercury, Incorporated, produces cell phones at its plant in Texas. A year ago, a consumer survey ranked the company$$s cell phones low in product quality. Shocked by this result, Jorge Gomez, Mercury$$s president, set up a task force to implement a formal quality improvement program. Included on this task force were representatives from the Engineering, Marketing, Customer Service, Production, and Accounting departments. After working together for a year, the task force prepared the quality cost report shown below:

Mercury, Incorporated

Quality Cost Report

$($in thousands$)$

Last Year This Year

Prevention costs:

Machine maintenance $ $80$ $ $120$

Training suppliers $021$

Quality circles $031$

Total prevention cost $80172$

Appraisal costs:

Incoming inspection $3151$

Final testing $91101$

Total appraisal cost $122152$

Internal failure costs:

Rework $61141$

Scrap $5181$

Total internal failure cost $112222$

External failure costs:

Warranty repairs $10141$

Customer returns $33191$

Total external failure cost $432132$

Total quality cost $ $746$ $ $678$

Total production cost $ $4,750$ $ $5,350$

Required:

$1.$ Expand the company$$s quality cost report by showing the costs in both years as percentages of both total production cost and total quality cost.

Note: Round your percentage answers to $1$ decimal place $($i$.$e $0\mathrm{.}1234$ should be entered as $12\mathrm{.}3).$