Merrell Corporation is preparing its balanced scorecard for the past quarter. The balance scorecard contains for perspectives financial customer internal business process and learning and growth

III Homework: HW Ch 10 Question 0, E10-488 (similar to) Part 2 HW Score: 43.30%. 7.81 of 18 points Points of a Save Mert Corporation is preparing its balanced eccecand for the past quarter. The barcod 00/cad. cortaris tour perspectives francia, customer, varme business process and learning and Click the icon to view the specific objective) maakon to view Pl and commenting da) growth Read the termen Merrill Corporation Balanced Scorecard Report For Quarter Ended December Gow Act Active Perspective Objective KPI Financial 1 7 Number of repeat customers Customer More info imilai Through its strategic management planning process, Merrill Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. ins four rrespor Specific Objective 1. Increase sales of core product line. 2. Improve post-sales service. 3. Improve employee product knowledge. 4. Increase number of customers. 5. Develop new core products. 6. Increase customer retention 7. Increase profitability of core product line. 8. Improve employee job satisfaction. Actual Print Done Merrill Corporation has collected key performance indicators (KPI) to measure progress toward achieving is specific objectives. The following table contains the KPIs and corresponding data that Merril Corporation has collected for the past quarter 1 KPI 2. Hours of employee training provided 3. Number of new core products 4 Sales revenue growth-core product line 5 Employee turnover rate (of employees teaving company total of employees) 6 Core product line profit as a percentage of core product in sales 7 Number of repeat customers B Average repair time (number of days) B Goal Actual 2.375 2.350 13.0 23 $2,000,000 $2,200,000 04 5% 14% 18% 58.000 1.1 103,000 1.2