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Metric Month Month Month 1 2 3 % Customer Questions +8% +10% +12% % Shipped On Time -10% -7% -5% % Shipped Incorrectly +2% +4%

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Metric Month Month Month 1 2 3 % Customer Questions +8% +10% +12% % Shipped On Time -10% -7% -5% % Shipped Incorrectly +2% +4% +4% % Discounted +18% +18% +14% Units Shipped (Thousands) 80 85 100 Question 2 of 4 How impactful were late shipments on customer questions? Not impactful Extremely impactful

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