Metrics can be used to measure the success of supply chain management systems in any CRM system because metrics are the measurements that are used to identify whether a project is meeting the intended goal. Metrics also utilize variables that are entered into the system that identify the effectiveness of the prby comparing the baseline and benchmarks along the way. The break$-$even analysis determines the volume of business required to make a profit at the prices charged for products or services. The break$-$even point is the point where sales and costs meet. The utilization of benchmarking could also prove to be an effective procedure. By gathering and measuring the results from the system and using in comparing the results from the performance of the system. Benchmarks help the organization or company assess the performance of a project over an allotted amount of time. There are two key metrics that are essential factors that indicate success they are critical success factors and key performance indicators. Critical success factors are planned$-$out steps that help the company achieve intended goals and objectives. Key performance indicators are specific metrics that are used to evaluate the progress in the achievement of success factors. Due to the high$-$performance systems such as CRM allow to a better understanding of the performance and effectiveness along with the interchanging variables and how they affect the system to make positive changes based on the observation of the data and analysis. In the use of metrics in supply chain management, it can provide a better understanding of how the organization is operating in a timeline. According to the book Business Driven Technology, $$Supply chain measurements can cover many areas including procurement, production, distribution, warehousing, inventory, transportation and customer service.$$ Utilizing CRM metrics are used to keep track of real$-$time informational dashboards. According to Business News Daily, $$In today$$s data$-$driven society, CRM metrics play a vital role in establishing a company$$s benchmarks. When you define which metrics are important to your business, your company can glean important insights and understand which strategies are working and which ideas need to be changed.$$ Metrics provide an overall viewpoint of the direct changes, indirect changes, and identify and determine the efficiency and effectiveness of the future of the organization. This helps to ensure that the company can implement specific changes based on the data and information of the gathered retention cost, rate renewal, and other viable information given from metrics.