MGMT 704 (007) MANAGEMENT AND LEADERSHIP

Fall 2023: Professor Jai Goolsarran

Guidelines for Test No. 2 (20%)

Scope of the Test: The Test will be based on class discussions, videos, PPT notes, and your

very careful study of the Seminar Readings indicated hereunder.

Duration: Three hours, as estimated.

Re Seminar No. 4 Readings

What Is Leadership? The CEO's Role in Large, Complex Organizations

A thorough understanding of the Seminar Reading as presented by the authors.

Why is it important for us to examine the role of the CEO in large, complex organizations? The broader scope of the responsibilities of CEO's, the number one manager in the corporation as explained by the authors. What really gives CEO's the legitimacy (the right to rule, as it were)?

(b) Level 5 Leadership

What exactly is Level 5 leadership and how exactly is it different from Levels 4 and 3? What is the point of the Reading's reference to CEO Ken Iverson of Nucor Corporation?

Re Seminar No. 5 Readings

First, Let's Fire All the Managers

What are the relevant facts of company in question (The Morningstar Company)? What is so unusual about the management practices embraced by the company? Is the company successful? Is the management model of the company one that could readily be deployed in a variety of industries and countries?

Developing Teams to Meet 21^st Century Challenges

What are the relevant facts of the company (W. L. Gore & Associates)? What are the significant features of the unique management system of the company? Is the company successful? Would you consider the company to be a Built to Last company? Could the very specific management model of the company be deployed at in other industries and countries?

Re Seminar No. 6 Reading

No, Management Is Not a Profession

What are the distinguishing characteristics of professions? What arguments does

the author put forward to support his claim that management is not a profession? Do you agree with the author? What was the most important point put forward by Roger Martin in response to the author's arguments? If management is not a profession, what are the implications for you personally as you contemplate your career as an employee and a manager for decades to come?

Re Seminar No. 7 Reading

(a) How Complex Systems Fail

Did you look at the video presentation by Steven Spear? What is a complex

system? Are large organizations complex systems? What were the key lessons

learnt by the author in his study of Toyota? What are high-velocity organizations?

Can you describe the four capabilities that distinguish the high-velocity

organizations (the rabbits) from the rest (the pack)? What precisely are normal

accidents, as put forward by Charles Perrow? Who or what killed Mrs Grant?

What really caused the Columbia disaster? And what did Steven Spear find when

he studied one of the manufacturing operations of General Motors?