Michael and Steve worked together on a team for Deloitte. Facing a tight deadline and a demanding client, the team's stress levels were building. Michael told Steve to "get his work done on time or else". Steve went to their HR department and put in a complaint that Michael had threatened him. When Michael was asked about the incident, he said that he had no problem with Steve, who did great work, but was trying to express how demanding the client was being. This is an example of: Question 17 options: The arc of distortion Channel richness The shared field of experience Encoding complexity