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Michael has taken over a handful of prospective clients from his colleague, Roger Small. Richard has been moved from International Sales to Domestic Sales

 

Michael has taken over a handful of prospective clients from his colleague, Roger Small. Richard has been moved from International Sales to Domestic Sales in an attempt to improve the lagging national sales. With this addition to Michael's workload, he is under enormous time pressure to get the new accounts signed and underway. He has a meeting with Norio, who had already worked out all of the details of the sale with Richard, and has come to sign the contract. What is your initial impression of the meeting between Michael and Norio? Do you think Michael handled Norio appropriately? Why or why not? What information should Michael have possessed before his meeting with Norio?

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