Michael is a manager for Technical Solutions, a company that specializes in fitness gear. He knows that fitness trackers have never been serious medical devices, but he wants to change that. He sees the need to include health measures such as ECGs (heart monitors) on all fitness bands. These ECGs will be capable of early detection of abnormalities during exercise that could lead to heart attacks and strokes. Michael pushes this idea through quickly in hopes of being the first company to offer such a device. What strategy is Michael using to help overcome resistance to this change? create a win-win situation provide support and evaluation plan create urgency