Mike

Based on all this, what do you think we should do next?

Listen to and learn from customers and managers.

Provide employees with more autonomy.

Benchmark with external organizations.

Focus on additional quality improvements.

Q$1$

Upgraded finishing e

Hired new quality dire Q$2$

Quality training provid

Completed cross$-$trair

Joined leather workers

Q$3$

Reduced number of pr

Redesigned employee

Q$4$

Company$-$wide retreat

Implemented new shift

Replaced metal