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Mikes, a department store chain, has conducted a survey to collect data on customer satisfaction and perception of its merchandise and service. Data for
Mikes, a department store chain, has conducted a survey to collect data on customer satisfaction and perception of its merchandise and service. Data for responses to the question "How likely is it that you would recommend Mike's to a friend or colleague?" appear below. (Click the icon to view the data.) Requirement What is Mike's net promoter score? Data table Begin by calculating the percentage of total for each score type. (Round percentages to the nearest hundredth perc Score 10 % 9 % B % 7 % 6 % 5 % 4 Percentage of total Score Number of Responses 10 1,608 9 3,084 8 3.072 7 528 8 1,308 5 1,164 4 852 3 120 2 60 204 Total 12.000 answer Help me solve this Etext pages Get more help -
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