Milosevic, D. Z., Patanakul, P., & Srivannaboon S. (2010). The Ticketing System. In Case studies in project, program, and organizational project management (pp. 69-72). Hoboken, NJ: John Wiley & Sons Inc. The Ticketing System Case assignment presents a story of a successful project based on a small, internal IT project. This issue-based case portrays the issues in the early phases of the project, such as understanding problems and requirements, searching for options, and making decisions. The case also discusses a project management approach that the project team used, which is quite different from typical project management process methodology.

Read the Case and explain answers to the following questions as best as you can.

1. Why does a "simple" decommissioning task require special training?

2. What are the advantages and disadvantages of introducing project management to decommissioning task the way they did in this case?

3. What was one of the biggest challenges for this company? Explain your answer