miro Chick-fil-a customer journey map group 19 main impact O O O oh boy is I wonder if I I wonder if O I hate these how do All these could order short lunch they not people for I should add I waited 10 hopefully it who keeps this is I should Thinking it lunch deliver its mintue how are you Chick-Fil-A breaks spicy chicken the waffle fries doesn't those things a total have went yet 2022!!! sandwhich too, or will do you mess kidding I barely carry I have to wait take to long waste of to A&W up my order me !! my wallet my time instead What He's in the He realizes tries to go on he then walks lunch but is with only 10 as he receives his Happened/ He tries to call to chick-fil-a he speaks to the he wants another he speaks to the order he checks 5 mintues after at this point brad finaly when the The office and he want reminder by and order his mintues left cashier and she new cashier ask to speak to manager comes supervisor that lunch and they and waits in his items and lets him know waiting he goes realizes he has the tells brad they is hungry he places who is asking a manager who is Problem chick-fil-a lunch brake is do not deliver long line for grilled nuggets they will remake back and realizes the caller is on him for proof of busy assisting have ran out of short 20 mintues his order instead his nuggets break purchase other customers regualr nuggets People other other Chick- by cashier by Cashier by cashier Cashier On Stage employees employees supervisor Fil-A manager standers #1 standers #1 standers #2 #2 staff Things smart cash supervisor desk/computer smart cash chick-fil- tables register pants phone office sidewalk phone register and restaurant A bag and pocket counter chairs counter cell software Cell city of branding and People accounting kitchen head Back Stage delevoper phone CEO packaging phone Toronto software employees CEO owner logitics provider and staff office provider workers developer management building raw Things apple bell/ data training Bell/Rogers rental Sewage trees material, GAP ikea building computers office rogers sets ingredients manual developer