Mobilizing support for a new vision entails: A. Reiterating basis for the new direction B. Addressing employee concerns head-on C. Calming fears D. Lifting spirits E. All of the above 7. Developing a winning strategy involves: A. Diagnosing the direction and force of the market changes underway and making timely strategic adjustments B. Spotting new or better ways to satisfy customer needs C. Figuring out how to outwit and outmanoeuvre competitors D. Pursuing ways to strengthen the firm's competitive capabilities E. All of the above