MODULE 6

Quality Assurance

6.1 What does quality assurance mean to you? How do you implement it in your work/ section?

1. You have been tasked to improve the quality of functioning of your department. Apply the 14 points to achieving quality to your department and advise the middle management of your section on how to improve.

MODULE 7

People Management

LEARNING OUTCOMES	GUIDELINES
LO 26: Demonstrating knowledge of the principles and processes of team building in workplace activities. .	26.1 The goals and objectives of the workplace activity are identified and explained with examples. 26.2 Styles of team leadership and membership are identified and their impact on team dynamics is evaluated for the specific organisation. 26.3 Principles of effective delegation are identified and explained with relevance to team-building.
LO27: Getting agreement from team members on objectives, timeframes, rules and guidelines for participation.	27.1 Team members are involved in decision-making about the tasks at hand. 27.2 Viewpoints of the team members are discussed and decisions taken and incorporated into plans of action and work procedures. 27.3 Individual participation is encouraged in the process. 27.4 The team determines objectives, timeframes, etc for the tasks to be performed with the manager guiding the group to reach consensus when required.
LO28: Leading team to complete workplace activities.	28.1 Completed workplace activities meet specified objectives within agreed timeframes. 28.2 Leadership style contributes positively to the achievement of workplace activities. 28.3 Time-wasting activities are identified and discouraged so as to improve productivity.
LO29: Explaining why it is important to motivate a team and how levels of motivation can be assessed.	29.1 Reasons why motivation is important are explained with examples. 29.2 The negative impact of demotivated team members is explained with examples. 29.3 The role of motivation in ensuring quality performance is explained and an indication is given of the responsibility of the team leader in motivation. 29.4 A list is compiled of indicators that help to identify a lack of motivation in a team. 29.5 A list is compiled of indicators that are evidence of motivation in a team. 29.6 The behaviour of members of a team or business unit is analysed and an opinion is expressed and substantiated on the level of motivation of the team.
LO30: Applying theories of motivation.	30.1 Two theories of motivation are researched and compared in terms of how each maintains people are motivated to achieve both personally and in a work environment. 30.2 The researched theories are applied to a team and a decision is made as to which best applies to a specific team. 30.3 An action plan is compiled to motivate a team based on the researched theories.
LO31: Describing techniques that leaders can use to motivate a team.	31.1 The importance of information as a motivating factor is explained with reference to the effect of too much or too little information on a team. 31.2 The importance of recognition as a motivating factor is explained and an indication is given of how achievement is recognised within a team, group, business unit or organisation. 31.3 The importance of listening as a motivating factor is discussed and an indication is given of the consequences when a team or group leader does not listen to the team or individual members of the group. 31.4 Ways of involving members in decision-making are discussed as a means of obtaining commitment to a plan.
LO32: Providing feedback to a team.	32.1 Information that a team requires to do its work well is identified and conveyed to team members. 32.2 An exercise to encourage team members to reflect on the teams performance is designed and used with a group to agree on performance targets. 32.3 Ways of measuring performance apart from formal performance management are discussed with reference to the performance of a specific team. 32.4 Actions that a leader can take to improve the ways in which members measure their own performance are discussed with reference to a specific team. 32.5. A management process that makes provision for feedback from team members to the manager is designed for a specific business unit or team.
LO33: Recognising achievement.	33.1 The importance of praise and personal recognition is explained with examples. 33.2 Possible systems for recognising achievement at team level is explained and a personal plan is devised to show recognition in own team.