Module 6 reference:

06 Responding to Negative Online Reviews Customer complaint n a consumer's behalf to a why is responding to online reviews important have a 21% higher reservation that don't they have a better impression of hotels therereally respond How to give responses? THE COMMENT Thank You ! Triple A Model Acknowledgment appreciation to the quest for posting an online 3 Apologize Apologizing to the quest for causing that person to have Triple A Model Acknowledgment )Admit Recognizing that the issue did in fact occur Dames: Dismissing what the quest pointed out Triple A Model Accounts 9) Justly: dustrying: recognizing that the event pointed (10) Reframe: Explaining there the shorten being pave been merge the Triple A Model Accounts of regret regarding the service selated failure that occursed and the (12)Deniat Conveying the view that Triple A Model ACTIONS ingone: investigating the issue and checking the facts my Conveying the intention to make improvements to roducts and services e Insertion to ch Triple A Model ACTIONS 128) Direct contact Providing the responser's own separate contact (19) Compensate Promising a discount room upgrade, or the like Sample Online Guest Review Date poised October 20, 2029 Title: / was looking forward to my trip but i impressed and thought, What a ecame even though the ample Response to the Online Guest Review Deer Me. Servers. That you very much for your revert stay at Hic Analysis Freedaily upon your Need were provided net only areverted you for having a conlonat te Analysis shots be worrion with the watching to pull marber Conclusion PPROACH TO THE MATTER.. *'s mother had been left unaddressed ties will mike the gent think that the he 06 Negative Online Reviews 16 of 16 Find of presentation