Moe's Southwest Grill surveyed its customers and found that its customers preferred the company's competition more than $55$ percent of the time. Frequently cited reasons included customer service and food quality. During which stage of Lewin's change model should management at Moe's Southwest Grill provide employees with this information about the problems with customer service and food quality?

stabilizing

continuous improvement

unfreezing

changing

E$)$ refreezing