Molly Jeavsay, who works in the administrative group at Max Modern, is the person to whom complaints about company products are directed. Molly has kept a running tally of which modem products generate the most complaints. She periodically passes the complaint tallies to the product design engineers and assembly line managers in the manufacturing division as feedback on problems end users or retail stores encounter with Max Modem's Products. Recently, the engineers became aware of a large volume of complaints about a new model of DSL modem, D-700i. They have asked Molly to collect more information from users and retailers about the problems with the D-700i modems. Help Molly by writing a draft of a simple script that help desk agents could use to collect some basic information about problems users and retailer are encountering with the D-700i modems. The Script you write should respond to two goals: (1) to collect basic product information that would be useful to Max Modem's engineers and managers; and (2) to exhibit a diplomatic way of asking for information that reflects an excellent customer-service ethic.