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Moments of truth in service blueprinting can happen face - to - face, over the telephone, through a machine, or through the mail. can occur

"Moments of truth" in service blueprinting

can happen face

-

-

face, over the telephone, through a machine, or through the mail.

can occur at various stages of the product life cycle.

are the fail points identified in a service blueprint.

All of the above describe service moments in truth.

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