Month Calls/Hr CS Score Job Sat. Esc. Res. 1 11,255 88 84 10 83 2 12,659 89 82 9 91 3 14,550 86 88 11 85 4 13,996 94 81 7 87 5 10,958 85 90 13 85 6 11,225 92 92 8 90 Monthly Goals: Calls per Hour (Calls/Hr) 13,000, Customer Service Score (CS Score) 88, Job Satisfaction (Job Sat.) 92, Escalations (Esc.) 10, Resolutions (Res.) 94 Calls per Hour Customer Service Score Escalations Job Satisfaction Resolutions Which area would you want the team to train others on?Required