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Monthly Goals: Calls per Hour ( Calls / Hr ) > = 1 1 , 5 0 0 , Customer Service Score ( CS Score

Monthly Goals: Calls per Hour

(

Calls

/

) > = 11, 500,

Customer Service Score

(

CS Score

) > = 87,

Job Satisfaction

(

Job Sat.

) > = 92,

Escalations

(

Esc

.) < = 10,

Resolutions

(

Res

.) > = 91

Calls per Hour & Escalations

Escalations & Resolutions

Customer Service Score & Escalations

Customer Service Score & Resolutions

Job Satisfaction & Resolutions

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