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Monthly Goals: Calls per Hour (Calls/Hr) >=13,500, Customer Service Score (CS Score) >=85, Job Satisfaction (Job Sat.) >=89, Escalations (Esc.) =90 how does the

Monthly Goals: Calls per Hour (Calls/Hr) >=13,500, Customer Service Score (CS Score) >=85, Job Satisfaction (Job Sat.) >=89, Escalations (Esc.) <=9, Resolutions (Res.) >=90 how does the

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