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Monthly Metrics Month Calls/Hr CS score Job sat. Esc. Res. 1 14,223 90 85 8 91 2 12,554 92 84 10 93 3 10,255 86

Monthly Metrics Month Calls/Hr CS score Job sat. Esc. Res. 1 14,223 90 85 8 91 2 12,554 92 84 10 93 3 10,255 86 89 9 88 4 11,554 84 84 12 87 5 12,745 81 91 11 84 6 12,541 89 88 8 90 Monthly Goals: Cal

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