MoortownSportsandLeisureCentrereportfindings

Fromsurveysofclientsandcommunity,observation,interviewswithstaff,andconsultationwithkey stakeholderswe find:

• thecentrecannotfitanynewclubs
• peak times areMon-Fri12-2pm, 4-8pm;Sat8am- 2pm
• thecafisstaffedbycasualemployees,limitedtoopeningtimesandservice
• 2%ofMoortownresidentsusethecentre
• openinghoursvarybetween6am -10pm
• duringoutsidepeaktimes, centreoperatesat22%capacity
• sixroomsfortherapytreatments= hired35%,availableonlyatpeaktimes
• roomsarehiredoncasualbasis andcentrereceives 15%ofallmonies
• nocontracts,noleases
• cashispaidweekly65%ofcommunityareunawareofanyprograms,30%areawareoftwoorfewerprograms,5%areawareofmorethantwoprograms
• advertisementsinlocalnewspaper,flyers,etc.
• sometimesthereisanadvertisingsegment on3MUcommunityradio
• mostlynewclientsareattractedbyword-of-mouth,findoutaboutprogramsthroughnoticeboard,reception desk orfrominstructors
• sevenclubshavelong-standingverbalagreementsandusethecentre80%ofthetimeandspace
• poolandbasketballcourtaremostpopular
• 13clubs usethecentre:
  • MoortownBasketballClub
  • MoortownSoccerClub
  • MoortownAthletics
  • MoortownHandballClub
  • MoortownVolleyball(new)
  • LakeMoortownRowers
  • MoortownCricketClub
  • CentralCycling
  • TheMoortownClimbers
  • MaulersBasketballClub
  • MSLCSquashClub
  • MoortownBowlers
  • MSLCtabletennisteam.
• fivenewclubswanttrainingtimes
• nobookingprocedureforBBQ/lawnarea;membersprotestaboutprivatebookingsbecauseoflimitedspace
• canfit150guestsforcatering
• thereisadrinksfridgeatreception
• sportsclothing,healthsupplements,massageoils,etc.,arealsosoldatreception,highdemandcausesspace andcrowddensityproblems
• 5full-timestaff
• 27 casuals: Moortown university students who cover a lot of different roles, e.g. bar/cafduties,lifeguardduties,holidayprogram leaders,umpiring,receptionduties, etc.
• nohandoverprocedure,nointranet
• communicationisviacentralmessagebook
• noregularstaffmeetings
• staffingbudgetisexceededby21%
• allbookings(crche,roomsforhire,courts,etc.)aredonebyhandinseparaterecordbooks inthevarious areas,thenputtogetherintoonebookatthemaindesk
• doublebookingsandmissedbookingsoccuralot.

Questions 1 write the Report

1.Executive Summary

1. Summary of recommendations

2.Introduction

1. Background information
2. Objectives of the report

3.Findings

1. Capacity Issues
2. Analysis of peak times and space utilization
3. Staffing and Management
4. Staffing levels, roles, and communication issues
5. Community Engagement
6. Awareness and marketing effectiveness
7. Booking Procedures
8. Current practices and problems
9. Facility Utilization
10. Issues with the caf and reception area

4.Recommendations

1. Capacity Management
2. Solutions for space and capacity issues
3. Staffing Improvements
4. Recommendations for training and communication
5. Enhancing Community Engagement
6. Strategies for increasing program visibility
7. Booking System Upgrades
8. Proposed automated systems and procedures
9. Facility Optimization
10. Suggestions for managing space and crowd density

5.Implementation Plan

1. Action steps
2. Timeline
3. Responsible parties

6.Conclusion

1. Summary of key points
2. Expected outcomes

7.Appendices

1. Survey data
2. Interview summaries
3. Additional resources