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MoortownSportsandLeisureCentrereportfindings Fromsurveysofclientsandcommunity,observation,interviewswithstaff,andconsultationwithkey stakeholderswe find: thecentrecannotfitanynewclubs peak times areMon-Fri12-2pm, 4-8pm;Sat8am- 2pm thecafisstaffedbycasualemployees,limitedtoopeningtimesandservice 2%ofMoortownresidentsusethecentre openinghoursvarybetween6am -10pm duringoutsidepeaktimes, centreoperatesat22%capacity sixroomsfortherapytreatments= hired35%,availableonlyatpeaktimes roomsarehiredoncasualbasis andcentrereceives 15%ofallmonies nocontracts,noleases cashispaidweekly65%ofcommunityareunawareofanyprograms,30%areawareoftwoorfewerprograms,5%areawareofmorethantwoprograms advertisementsinlocalnewspaper,flyers,etc. sometimesthereisanadvertisingsegment
MoortownSportsandLeisureCentrereportfindings
Fromsurveysofclientsandcommunity,observation,interviewswithstaff,andconsultationwithkey stakeholderswe find:
- thecentrecannotfitanynewclubs
- peak times areMon-Fri12-2pm, 4-8pm;Sat8am- 2pm
- thecafisstaffedbycasualemployees,limitedtoopeningtimesandservice
- 2%ofMoortownresidentsusethecentre
- openinghoursvarybetween6am -10pm
- duringoutsidepeaktimes, centreoperatesat22%capacity
- sixroomsfortherapytreatments= hired35%,availableonlyatpeaktimes
- roomsarehiredoncasualbasis andcentrereceives 15%ofallmonies
- nocontracts,noleases
- cashispaidweekly65%ofcommunityareunawareofanyprograms,30%areawareoftwoorfewerprograms,5%areawareofmorethantwoprograms
- advertisementsinlocalnewspaper,flyers,etc.
- sometimesthereisanadvertisingsegment on3MUcommunityradio
- mostlynewclientsareattractedbyword-of-mouth,findoutaboutprogramsthroughnoticeboard,reception desk orfrominstructors
- sevenclubshavelong-standingverbalagreementsandusethecentre80%ofthetimeandspace
- poolandbasketballcourtaremostpopular
- 13clubs usethecentre:
- MoortownBasketballClub
- MoortownSoccerClub
- MoortownAthletics
- MoortownHandballClub
- MoortownVolleyball(new)
- LakeMoortownRowers
- MoortownCricketClub
- CentralCycling
- TheMoortownClimbers
- MaulersBasketballClub
- MSLCSquashClub
- MoortownBowlers
- MSLCtabletennisteam.
- fivenewclubswanttrainingtimes
- nobookingprocedureforBBQ/lawnarea;membersprotestaboutprivatebookingsbecauseoflimitedspace
- canfit150guestsforcatering
- thereisadrinksfridgeatreception
- sportsclothing,healthsupplements,massageoils,etc.,arealsosoldatreception,highdemandcausesspace andcrowddensityproblems
- 5full-timestaff
- 27 casuals: Moortown university students who cover a lot of different roles, e.g. bar/cafduties,lifeguardduties,holidayprogram leaders,umpiring,receptionduties, etc.
- nohandoverprocedure,nointranet
- communicationisviacentralmessagebook
- noregularstaffmeetings
- staffingbudgetisexceededby21%
- allbookings(crche,roomsforhire,courts,etc.)aredonebyhandinseparaterecordbooks inthevarious areas,thenputtogetherintoonebookatthemaindesk
- doublebookingsandmissedbookingsoccuralot.
Questions 1 write the Report
1.Executive Summary
- Summary of recommendations
2.Introduction
- Background information
- Objectives of the report
3.Findings
- Capacity Issues
- Analysis of peak times and space utilization
- Staffing and Management
- Staffing levels, roles, and communication issues
- Community Engagement
- Awareness and marketing effectiveness
- Booking Procedures
- Current practices and problems
- Facility Utilization
- Issues with the caf and reception area
4.Recommendations
- Capacity Management
- Solutions for space and capacity issues
- Staffing Improvements
- Recommendations for training and communication
- Enhancing Community Engagement
- Strategies for increasing program visibility
- Booking System Upgrades
- Proposed automated systems and procedures
- Facility Optimization
- Suggestions for managing space and crowd density
5.Implementation Plan
- Action steps
- Timeline
- Responsible parties
6.Conclusion
- Summary of key points
- Expected outcomes
7.Appendices
- Survey data
- Interview summaries
- Additional resources
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