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More than any other time in history, businesses today are affected by developments across the globe. 1) True 2) False Question 20 (3 points) The

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More than any other time in history, businesses today are affected by developments across the globe. 1) True 2) False Question 20 (3 points) The first step of the marketing research process is to recruit consumers you want to research? 1) True 2) False Question 21 (3 points) CRM and SFA are different approaches to relationship management. True False

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