Most businesses expect their operations strategy to improve operations performance over time. In doing this, operations should be progressing from a state where they contribute very little to the competitive success of the business through the point where they are directly responsible for its competitive success. A common approach to summarizing operations contribution is the seminal Hayes and Wheelwright four-stage model. Illustrates the FOUR (4) steps involves in moving from stage 1 to stage 4 by use an example of real organization.