Motivation Case Believing that success should be driven by other factors beyond the incentive of money, the Honk Kong Police Force has harnessed a strong culture of excellent performance. It embodies the use of comprehensive talent development programs, performance management, and honours and awards systems. In particular, receipt of the last is so highly regarded as the culmination of a police officer's life that it serves as a strong motivational tool. The vigorous pursuit of an excellent performance is a goal that is aimed for early among new police recruits. Upon graduating from training, the candidate who attains the highest exam score is awarded with the Commissioner of Police's Certificate of Academic Merit. Also, the Brian Selvin Trophy. The Baton of Honour, and a silver plaque are presented to the best all-round probationary inspector who gets excellent results in all aspects of policing. Similarly, gold and silver whistles are awarded to the best all-round recruit police officers. Furthermore, high morale among police officers is actively supported by internal and external award schemes that emphasize positive reinforcement instead of punishment. Internally, compliments or letters of appreciation are given to police officers who show courage, leadership, ability or devotion to duty above and beyond what is expected according to the excellence or complexity of the cases resolved. Commissioner of Police Commendations and the Commanding Officer Commendations are also awarded and draw publicity. All awards ae recorded in the recipients' dossiers. Prestigious external awards also may be granted. In particular, the Chief Executive's Commendations have drawn much public attention. They may be given in the form of Bravery awards (Gold, Silver and Bronze Medals) as well as Disciplined Services Awards for Police Officers. The yearly award presentation is conducted by the Chief Executive and held in Government House. Widespread media coverage is received. The effect of such motivational tools is far more enduring than money. A recent newspaper article reports that a retired police constable, Mr. Lee, still proudly told his story and presented his red lanyard and Certificate of Commendation to the reporters when he received the Chief Executive's Commendation for Government Service more than 20 years ago. In 1984 he arrested an infamous gangster, Mr. Yip Kai Foon, whose gang specialized in robbing jewellery stores with assault rifles.

Questions 1. Discuss if you would be interested in working as a Hong Kong police officer? Why or why not?

2. Identify examples in this case that you can apply to the different motivation theories which can be learnt.

3. One may argue that the recipients of the honours and awards are only a fraction of all police officers. Suggest other effective ways to motivate the police officers.

4. Discuss if there are any positive motivational consequences of tying compensation pay closely to firm performance?

5. Provide an example of a retired police officer who still takes pride in his commendation, and what was his achievement?