Motivation describes why the employee does the job, and Job Satisfaction describes how the employee perceives the job.

Question 1 options:

	True
	False

Question 2 (1 point)

Motivation can be categorized as "Intrinsic" (based on internal factors), or "Extrinsic" (based on external factors). Which of the following is an intrinsic motivator?

Question 2 options:

	Pay Increase
	Passion
	Vacation Time
	Promotion

Question 3 (1 point)

In Maslow's Hierarchy of Needs (Maslow, 1943), the needs of human beings are presented in ascending order of importance. Maslow states that human beings have a need to become the most that they can be but first they must meet other needs. Which of the following describes the other needs that must be met in order of first to last:

Question 3 options:

	Physiological Needs, Safety Needs, Love & Belonging
	Physiological Needs, Esteem, Love & Belonging
	Love and Belonging, Safety, Physiological Needs
	Love and Belonging, Esteem, Safety Needs

Question 4 (1 point)

Herzberg's Two-Factor Theory (Herzberg, 1959) outlines reasons why an employee may experience a job in a certain way. According to Herzberg, if an organization provides high 'hygiene' factors and high 'motivational' factors, the employee will experience:

Question 4 options:

	A Hard but Meaningful Job
	Misery
	A Fun and Exciting Job
	A Comfortable but Unfulfilling Job

Question 5 (1 point)

Self-efficacy is the belief that individuals are capable of reaching goals. (Bandura, 1977). Which of the following actions can the manager take which will ultimately create self-efficacy in the employee and improve performance?

Question 5 options:

	Mentoring
	Coaching
	Rewarding
	All of The Above

Question 6 (1 point)

A parent is attempting to get their child to make a habit of cleaning their room. The parent says "If you clean your room every day this week, we can go to Chuck-E-Cheeze (the child's favorite restaurant) for dinner on Sunday." This is an example of:

Question 6 options:

	Negative Reinforcement
	Punishment
	Positive Reinforcement
	Extinction

Question 7 (1 point)

Which of the following is not a quality of a great coach?

Question 7 options:

	Motivates
	Demands Action
	Good Seller
	Creates Results

Question 8 (1 point)

Bill is a boss known for his bad temper. One day, Ashish is serving a client and the two are making jokes. Afterwards, Bill comes to Ashish and says "I don't know what you were thinking, but that is not how we act with our clients. If I see you doing that again you can find another job!" and then he stormed away. Which of the following is a problem with Bill's approach?

Question 8 options:

	Ashish does not know what behavior Bill wants.
	Ashish does not know what he did wrong.
	Ashish feels demotivated and dissatisfied.
	All are problems with Bill's approach.

Question 9 (1 point)

Anu is late for work again. Her boss takes her to the side and asks her why she is late. Her boss explains the reasons why attendance is important and works together with Anu to find solutions to the issue. Anu commits to making a change in her behavior, and her boss follows up with her to ensure that their plan is working. This is an example of:

Question 9 options:

	Traditional Motivation
	Servant Leadership
	Effective Feedback
	Positive Reinforcement

Question 10 (1 point)

According to Locke's Goal Setting Theory (1968), simple and vague goals lead to greater persistence, effort & direction in employees.

Question 10 options:

	True
	False