Motivation - how Egg unleashes the power of people Egg is the world's largest pure online bank, established in 1998. It has a reputation for innovation in financial services and was set up in response to consumer demand for a more flexible approach to banking. Today it has more than 3.7 million customers. Egg is best known for its credit card business, but it also offers loans, savings accounts, investments, mortgages and insurance. Egg's enduring purpose is 'to revolutionise customers' experience of financial services driven through unleashing the power of people. This is like a mission statement, in that it defines the way the company carries out its business. Egg knows its performance will determine its success in winning and keeping the confidence of its customers. It is apparent from Egg's enduring purpose that it believes in the 'power of people'. First-rate performances by Egg people offer a first-rate service to its customers. When customers receive a great service, they will tend to buy more. This in turn will lead to greater shareholder value. Egg believes it is advantageous to build a strategy of motivation into its culture. Motivation is seen as essential and has been made part of the fabric of the company, known as 'Egg DNA': Employees are involved in planning, performing and achieving goals for themselves, customers and Egg. Have a great relationship with their manager who knows what they are wanting to achieve in their working life. Feel empowered and 'unleashed', so they have the power to create change, reach their potential and deliver excellent customer service. Enjoy their work and have opportunities to improve themselves and their role. Are recognised and rewarded for the effort they put into making Egg successful. However, Egg also recognises that all the 'hygiene factors' which affect motivation need to be in place and work effectively. For example great emphasis is placed on creating an atmosphere which is conducive to working creatively Employees are involved in planning, performing and achieving goals for themselves, customers and Egg. Have a great relationship with their manager who knows what they are wanting to achieve in their working life. Feel empowered and 'unleashed', so they have the power to create change, reach their potential and delive excellent customer service. Enjoy their work and have opportunities to improve themselves and their role. Are recognised and rewarded for the effort they put into making Egg successful. However, Egg also recognises that all the 'hygiene factors' which affect motivation need to be in place and work effectively. For example great emphasis is placed on creating an atmosphere which is conducive to working creatively and powerfully and ensuring that people's salaries are paid on time. Egg aims to understand its people as much as possible and to get the best out of them. By meeting the needs of the individual - and giving them ownership and the power to make decisions - Egg ensures that the needs of the business are met. Egg makes sure that each manager knows his or her own people well through training called 'know yourself, know your people'. It recognises that every individual is unique and the way in which they behave is driven by a number of factors. Understanding how these factors can be harnessed to reach both Egg's and the employee's target is of utmost importance. By CareersHelp -March 11, 2021 1.1 With reference to the case study above is it clear that Egg is committed to building a positive work environment, which could be the reflection of the leadership style being practiced in the company. Define leadership and examine TWO (2) main different types of leadership style, and state which leadership style is most likely to be employed by Egg and provide reasons for your answer by relating your answer to the case study. 1.2 The case study describes the level of involvement that Egg employees are in the organisation. Discuss psychological empowerment and ways in which the bank ensures that the employees achieve satisfaction in their work. Managers usually use their power to influence employees to perform certain duties and to inspire them. Describe the FIVE (5) different sources of power. QUESTION 3 Psychological literature posits that different types of wellbeing are required for a person to be said to be well, holistically. Organisations also require knowing about the employees abilities for proper placement and to accommodate the employee accordingly. Briefly define cognitive ability and discuss FIVE (5) types of cognitive abilities and give examples of how they can be applied in a work setting. QUESTION 4 South Africa continues to grapple with persistently high levels of unemployment, with the burden of joblessness being carried by women and young people. The official unemployment rate in Q2:2023 was 32,6%, a decline of 0,3 of a percentage point from the 32,9\% recorded in Q1:2023 (StatSA, 2023). 4.1 Discuss the relevance of job satisfaction in South Africa by describing different types of job satisfaction and why employees may neglect it in a country with such a high unemployment rate. 4.2 Define organizational commitment, explain its importance, and describe its types. Identify which commitments may relate more with most South Africans looking at the high unemployment rate