Mr$.$ Houches renewed his insurance policy with Top Car Insurance over the phone. At the end of the

call, Mr$.$ Houches completed an online survey about the service he received and said he was

dissatisfied. His main issue was that the phone call took too long to receive a final quote for the

renewal. Additionally, the discounts that he was supposed to receive for renewing with Top Car

Insurance were not applied to the statement the following month. He was charged the regular rate

instead of the renewal rate, which amounted to a difference of $$73\mathrm{.}20.$

As part of the Customer Service Team at Top Car Insurance $($TC Insurance$),$ you are required to write an

email response to address Mr$.$ Houches concerns. His contact information is pierehouches@me$.$com.

Please include the following:

$$ To$,$ from, and subject lines

$$ A proper greeting

$$ Properly structured paragraphs

$$ The elements of a response to a claim document $($apology$,$ solution, steps taken, compensation

or solution, emphasize the positive relationship with the customer, etc.$)$

$$ Proper elements of an email

$$ Use a formal register

$$ Positive language