Mr. Kishore is Manager of the automobile underwriting department of the Regional office in Visakhapatnam. Over the past two years, there has been a 43% increase in the number of policies written in this department. This large increase in business has resulted in a problem for Mr. Kishore. A backlog of policy applications has built up over the past few months and despite Kishore’s efforts, the department just cannot get caught up. Kishore is working specially hard and is spending nights and weekends working away at the backlog. After considerable think through of the problem, Kishore has decided that one way to handle this overload and his job is to delegate some of his authority and responsibility to his staff. His staff consists of five underwriters, twelve policy raters, secretaries and clerks. Kishore, however, is having difficulty in persuading his employees to show any initiations. They seem to be satisfied with doing routine work and continually come to him looking for solutions to work problems. Naturally, Kishore end up working out solutions for them and he is over burdened most of the time. How can Kishore solve the problem?