MS 4672 2' 66}? Spring Semester 2021 Dr. Vlad Questions for Case Study 2 - HELPING EMPLOYEES ADAPT TO CHANGE AT TEXAS CHILDREN'S HOSPITAL Please read the case study: Helping Employees Adapt to Change at Texas Children's Hospital, be sure to watch the videos posted under Weeks 12 and 13 and answer the questions below. Answers to each question should be a paragraph of at least three sentences. Sentences can cite facts from the case study (as your premises] but paragraphs should conclude with a sentence or two expressing your own thoughts and conclusions. \"I. In this case study, two units of Texas Children's hospital implemented a transition from paper medical records to electronic format. The unit 1 executive did a much betterjob of change management than the unit 2 executive. What metrics were used to measure the success of the transition process? Should there be other metrics used to measure the success of this type of project besides these? 2. Relate this case study to Lewin's theory of change management. Do you think his theory is the best approach to change management? 3. Here are Kotter's eight steps for managing change. Select any three and explain how the unit 1 executive successfully conducted that step in the case study scenario. Kotter's eight steps for managing change: 1. Create a sense of urgency . Form a powerful coalition . Create a vision for change . Communicate the vision . Remove obstacles O'C-b-DJM . Create short-term wins 7. Build on the change 8. Anchor the change 4. Change management is often needed when new technology adoptions require employees to change the way that they do their jobs. Imagine yourself working in an organization such as a hospital and you are required to abandon your familiar work processes and adopt new work processes that are dependent upon some new technology. How would you want to be supported during this transaction? Call these support measures \"support mechanisms" and provide at least three \"support mechanisms" that would be helpful to you. 5. If you were the supervisor over the unit executives, and the unit 1 executive was much more effective at change management than the unit 2 executive, how might you support the unit 2 executive to improve his or her ability to manage change? M13 4672 2' 66}? Spring Semester 2021 Dr. Wed 6. After listening to Dr. Amabile, can you think of any of the characters in your textbook as creative? Does she talk about the hungry artists? What does that do for one's motivation? How is all this relevant to the profession of Project Management? (Hint: have we talked about the non-repetitive tasks in this course?). 7. Does she miss anything important you may add as your own thoughts? 8. What is the difference between invention and innovation? If you think of the four Industrial Revolutions we have briefly discussed in this course, which one seems to produce the most innovation? 9. Can creativity, individualism, personal responsibility, and meeting schedule deadlines be combined with working with others (in a department or the whole organization), becoming a good listener and a great specialist in requirements elicitation, e.g., asking for and conducting interviews with the stakeholders