Question
Ms. Burke would also like a quantitative summary of the average responses for each of the customer attributes in the worksheet 2012 Customer Survey for
Ms. Burke would also like a quantitative summary of the average responses for
each of the customer attributes in the worksheet 2012 Customer Survey for each market
region as a cross-tabulation (see Sample Table A) and as a histogram.
Write a formal report summarizing your results for all three parts of this case.
Sample Table A.
Region
NA
Q1
Q2
Q3
Mean
SA
Q1
Q2
Q3
Mean
Eur
Q1
Q2
Q3
Mean
Pac
Q1
Q2
Q3
Mean
China
Q1
Q2
Q3
Mean
Quality
Ease of
Use
Price
Service
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Making Hard Decisions with decision tools
Authors: Robert Clemen, Terence Reilly
3rd edition
538797576, 978-0538797573
