Question
Ms. Charette owns an automotive paint shop that she created 2 years ago. For 6 months, UPS has been using its services to paint their
Ms. Charette owns an automotive paint shop that she created 2 years ago. For 6 months, UPS has been using its services to paint their vehicles.
Ms. Charette spoke with her UPS client to target what is important to them. Since UPS places a lot of importance on fast delivery, it would like its trucks not to be out of service for long. So Ms. Charette has reorganized her facilities and operational processes to minimize vehicle paint times, an element that distinguishes her from the competition.
The question is what design strategy seems to have used Ms. Charrette to design and organize her workshop and processes according to the DFX model ?
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Fundamentals of Management
Authors: Robbins, DeCenzo, Coulter
7th Edition
132996855, 0-13-610982-9 , 9780132996853, 978-0-13-61098, 978-0136109822
