Ms. Harper was completely shocked and dismayed at the responses of these managers. As she left the meeting, she was at a loss as to how to explain these attitudes to the Medical Center's executive team. And more importantly, what could be done to change these managers' beliefs and attitudes about minority patients? Or was it too late? 1. What is organizational culture and how does it impact cultural competency in healthcare organizations? 2. What are the organizational strengths and weaknesses? 3. What is the major problem? What are the secondary and other problems? 4. Explain how the definition of diversity has changed over the last decade? How does this impact healthcare management and the delivery of healthcare services? 5. Explain how immigration trends impact the provision of healthcare services, and where the brunt of these effects might be felt in a hospital setting? 6. What would you recommend for changing the managers' beliefs and attitudes about minority patients? 7. How will you determine when you have achieved a culturally competent organization