Ms. Midi-Keita rushed her one-year child into the OPD with fever, convulsions and vomiting everything of two days duration. On arrival, the child was prioritized using triage processes and the doctor attended to the child within 15mins. Usually, the average waiting time for a one-year-old who is not severely ill is 45minutes.

Before the healthcare provider provided care, the healthcare provider washed her hands. This was not surprising. In this hospital, the managers invest inappropriate infection prevention and control measures. They even purchased a machine to locally produce colour coded waste bin liners which helped to reduce cost by 350% in the past two years. After five days the child was discharged. Before Ms.Midi Keita left with her child, she was taken through a client satisfaction survey. When asked her overall experience of care, Ms.Midi-Keita stated that the healthcare provider was caring, respectful and sensitive to their needs.

In your opinion, what are the dimensions of quality described in this case scenario? Explain