Ms. Sarah is an auditor without any staff, and since then she is doing her works without planning. Her routines are like this: she will start auditing one company and when another company will call, she will accept it, will start working on the second proposal without finishing the first proposal. She got complains and some of the clients even threated to sue her in court for breaching a contract which she did not fulfill it, that leads her the to problems and to the clients. Based on the above scenario:

1. Prepare clear instructions on how she will manage her auditing works. 

2. Design an specific doable audit program for her clients to make them satisfied.