MULTIPLE CHOHCE

Which of the following statements best describes the relationship between quality management and product strategy?

A$)$ Product strategy is set by top management; quality management is an independent activity.

B$)$ Quality management is important to the low$-$cost product strategy, but not to the response or differentiation strategies.

C$)$ High quality is important to all three strategies, but it is not a critical success factor.

D$)$ Managing quality helps build successful product strategies.

E$)$ Companies with the highest measures of quality are no more productive than other firms.

Quality "lies in the eyes of the beholder" is

A$)$ an unrealistic definition of quality

B$)$ a user$-$based definition of quality

C$)$ a manufacturing$-$based definition of quality

D$)$ a product$-$based definition of quality

E$)$ the definition proposed by the American Society for Quality

"Making it right the first time" is

A$)$ an unrealistic definition of quality

B$)$ a user$-$based definition of quality

C$)$ a manufacturing$-$based definition of quality

D$)$ a product$-$based definition of quality

E$)$ the definition proposed by the American Society for Quality

All of the following costs are likely to decrease as a result of better quality except

A$)$ customer dissatisfaction costs

B$)$ inspection costs

C$)$ scrap costs

D$)$ warranty and service costs

E$)$ maintenance costs

Which of the four major categories of quality costs is particularly hard to quantify?

A$)$ prevention costs

B$)$ appraisal costs

C$)$ internal failure costs

D$)$ external failure costs

E$)$ None is hard to quantify.