Multiple Choice

1. Because I do not know for whom you intend to vote in the next election, that information is in my _______.

• blindspot
• unknown
• arena
• facade

2._____are nonverbal expressions used to adjust psychologically to the interpersonal climate of a situation.

• emblems
• illustrators
• adaptors
• regulators
• affective displays

3.

____are usually subconscious and essentially communicate an individual's emotions.

• affective displays
• adaptors
• regulators
• emblems
• illustrators

4.

"What is said" (vs "How it is said") is more important to understanding a communication attempt in _______.

• low context cultures
• higher richness media
• situations with a lot of "noise"
• lower richness media
• high context cultures

5.

The "richness" of a communication media is determined by _____.

• it's information carrying capacity
• how personally relevant the information is
• how valuable the information is to the receiver
• how emotionally ladened the information is
• how difficult the information is to decode

6. If I want to decreasemy blindspot I would ______.

• solicit less feedback
• reduce exposure
• increase exposure
• solicit more feedback

7. According to the research, information in the grapevine is about ______% accurate.

• 90
• less than 10
• 75
• 50
• 10

8.Effective communication is more likely when we use ______ media for _____ problems and _____ media for _____ problems.

• high richness; nonroutine; low richness; routine problems
• high richness; routine; low richness; nonroutine problems
• low richness; nonroutine; high richness; routine problems
• interactive; low complexity; static; nonroutine

9.

In the _____zone too little information is received because a lean media is used for a nonroutine program.

• overload
• blindspot
• unknown pane
• facade
• oversimplification

10.

In Johari's window, effective communication occurs only in the _____.

• arena
• personal zone
• facade
• exposure zone
• social zone