Multiple Choice Type or hi-lightthe best answer (20 marks - 1 mark each)

1. Low Context Culture
   1. Prefer freedom over control
   2. Value collectivism
   3. Place emphasis on surrounding context rather than words
   4. Emphasize membership in organizations, groups and teams.
2. To become an effective communicator in a diverse workplace, ________
   1. Use simple English
   2. Speak slowly
   3. Use short sentences and avoid complex words
   4. All of the above.
3. Before she begins to conduct an interview with a job applicant, a manager closes the windows in her office, turns off the radio, and asks her assistant to hold all calls. What technique is she using to improve listening?
   1. Keeping an open mind
   2. Controlling her surroundings
   3. Establishing a receptive mind-set
   4. Capitalizing on lag time
4. Which of the following represent nonverbal communication?
   1. Eye contact and facial expressions
   2. Posture and gestures
   3. Paraphrasing
   4. a and b
5. What are some characteristics of Culture?
   1. Culture is learned
   2. Culture is Dynamic
   3. Cultures are inherently logical
   4. All of the above
6. What is a good technique for effective listening in a conversation?
   1. While the speaker is still talking start to make up your response
   2. Sit completely still and don't say a word or send acknowledgements
   3. Uncross your arms and legs and sit up straight
   4. Don't look directly at the speake
7. What are the benefits of forming a team to work on an issue?
   1. More people means less work for each person
   2. Improved employee morale
   3. Attending more meetings with coffee and donuts
   4. Can take our time to get it done right
8. To deliver bad news, a speaker should__________
   1. Distribute an agenda with the message on the last page
   2. Tell the listeners at the beginning of the speech
   3. Select the participants so the news won't affect them
   4. Tell the listeners after showing empathy
9. What is the best way to proofread an article
   1. Set an amount of time aside and keep to that schedule
   2. Be careful the first time, and a good writer will get it right the first time
   3. Set it aside, then review later
   4. Reduce the font so the entire article is easier to read.
10. What is an effective way to make a point in an emotionally charged conversation?
    1. Use questions to hide your opinions or requests
    2. Describe the other person's mistakes and how it should be done
    3. Let your assumptions determine your response
    4. Use "I" messages
11. What is one effective way to manage a conflict?
    1. Slow down the communication
    2. Deny your emotions
    3. Insist on resolving it immediately
    4. Keep your feelings to yourself
12. What is one technique for making an effective complaint?
    1. Use threats and harsh language
    2. Go up the ladder to people with more responsibility
    3. Don't complain to the person who is most directly involved with the problem
    4. Don't press people to commit to solve the problem
13. What is a good way to bridge gaps in multicultural awareness?
    1. Speak up against discrimination
    2. Look for common ground
    3. Learn about other cultures
    4. All of the above
14. "I" messages can include
    1. Observations, feelings, or intentions
    2. Feelings, stories, or disguises
    3. Intentions, verbal cues, or emotions
    4. Observations, non-verbal cues, or question
15. What's an effective way to handle conflict with someone from another culture:
    1. Deliver your criticisms in public
    2. Offer the other person a chair so she can sit while you talk
    3. Focus on solutions, not personalities
    4. All of the above
16. Which of the following is an example of sexism on the part of an instructor?
    1. Using masculine pronouns to refer to both men and women
    2. Ignoring women's' comments in class
    3. Hinting that math and science careers are not appropriate for women
    4. All of the above
17. Which of the following constitutes sexual harassment?
    1. Talking about personal sexual activity
    2. Unwanted touching
    3. Unwanted verbal intimacy
    4. All of the above
18. Which of the following is an example of a gender-neutral term?
    1. Women doctor
    2. Chairman
    3. Businessperson
    4. Policeman
19. According to a survey in the text book, the number 1 skill employers want is:
20. Critical thinking
21. Ability to analyze and solve complex problems
22. Written/oral communication
23. Teamwork skills

Part 2 - True/False You can delete the wrong answer if you want only leaving your answer, or hi-light the correct answer______/10 marks

1. The most effective means of communicating is texting or other electronic means.

True False

1. When hearing gossip around the watercooler, you should listen carefully and give your opinion.

True False

1. Groupthink is when team members are overly eager to agree with one another.

True False

1. One method of reaching a group decision can be done by consensus.

True False

1. It is okay in the workplace, and still considered professional to send and receive text messages during meetings

True False

1. The first step to developing diversity skills is to learn about yourself and understand the lenses through which you see the world..

True False

1. When we stereotype, we gloss over individual differences and assume every member of the group is the same.

True False

1. The following are all sexist terms; policeman, fireman, chairwoman and bus driver.

True False

1. You should try to find common ground when having a disagreement with a co-worker.

True FalseShort Answer Questions (31 Marks)

1. What communication skill, verbal or written will be most important in your career and why is this skill so important. Provide an example to support your answer.(3marks)
2. Identify four barriers to effective listening.(4 marks)
3. You work in the accounting department and you just learned that the company is laying off 15% of the staff. Your best friend also works for the same company and is a single parent. Should you tell them, why or why not(3 marks)
4. List four strategies for communicating across cultures.(4 marks)
5. What are the advantages to having a diverse workforce in your company?(3 marks)
6. List 3 reasons why teamwork works?(3 marks)
7. List 4 keys to building powerful listening skills(4 marks)
8. We communicate for one of these 3 reasons. (3 marks)
9. What are the 5 steps in the communication process( 5 marks)