Question
Munchies Products has determined the following costs: Order processing (per order) $6 Additional handling costs if order marked rush (per order) $11 Customer service calls
Munchies Products has determined the following costs:
Order processing (per order) $6
Additional handling costs if order marked rush (per order) $11
Customer service calls (per call) $12
Relationship management costs (per customer per year) $2,800
In addition to these costs, product costs amount to 86 percent of sales. In the prior year, Munchies had the following experience with one of its customers, Johnson Brands:
Sales $53,600
Number of orders 240
Percent of orders marked rush 70%
Calls to customer service 165
Calculate the profitability of the Johnson Brands account.
Profit / (Loss) of the Johnson Brands account $
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