MUST FOLLOW THE INTRSUCTIONS GIVEN UNDER THE HEADINGS "TASK" AND "DELIVERABLES"

Background Information \begin{tabular}{cc} \hline Credit Card Processing & The credit card processing agency is focused on providing a credit card \\ Agency & purchasing API that can be used in the development of the website. They \\ also provide payment processing for all transactions. An account \\ manager has been assigned to deal with the financial aspects of the \\ system and a technical contact has been assigned for support. A testing \end{tabular} system and a technical contact has been assigned for support. A testing sandbox is available for use but requires activation by calling the account manager to enable. The sandbox is only available for 7 days at a time and ready for live testing, the technical manager and account manager need to be emailed requesting that the live account be activated. Performance data can be accessed on transactions via a secure web portal. Clients The clients are paying users that will interact with the site. The sponsor has provided contact for 5 clients (from their existing business) to be involved in research and testing during different phases of the project. Clients have agreed to check email daily in response to requests for testing. A larger group of clients is available for deployment testing once the site is live. They are subscribed to a mailing list. If the site does not meet the expectations of the clients, it could be disastrous for Company X and impact their reputation in the future. When conducting the stakeholder analysis, it is important to assess each stakeholder's importance and their relative power/influence in the project. For example, a stakeholder may be important in a project, but have a low influence in the overall success. The other item to keep in mind is that a stakeholder's interest in a project can change with respect to the phase of the project. When examining each stakeholder, the following questions can be asked and assessed to gauge the level of influence and impact on the project - What are the responsibilities of the stakeholders in regards to the project? - What are stakeholder's expectations with regards to the project? - How will stakeholders benefit? - Do stakeholders have any conflicting interests in the project? - How committed is the stakeholder to the project? Is he/she willing to commit tangible resources? - If the stakeholder is not managed correctly, what are the consequences for the project? - What is the relationship between stakeholders and can then influence others and who is/are the dominant stakeholders? - Do any stakeholders present a threat to the project? - Do any stakeholders have a financial or emotional interest in the outcome of the project (and is it positive or negative)? - What information do they want and how should it be communicated? Often these questions will require stakeholder interviews but in this case, you will have to infer information from the details presented. There are two tools that are useful in assessing stakeholders. The influence/impact matrix helps us to prioritize stakeholder requests when examining a project as well as understanding who potentially has the greatest impact on the project. The level of involvement a stakeholder has is termed as influence while and the ability of the stakeholder to bring out a desired change is termed impact. Both are important to chart and analyze. Using the grid in figure 1, you can place the stakeholders into the different quadrants to help build an understanding of the influence and impact a stakeholder has. Assess the influence and impact of each stakeholder and place them in the appropriate grid; their resulting location determines how the relationship with them should be managed (with suggestions noted in the grid). When placing stakeholders in each quadrant, you can use their placement relative to others in the same quadrant to indicate their impact/influence. Figure 1-Influence/Impact Grid In addition to the influence/impact matrix, we can also use a cooperation/threat matrix to determine and assess how a stakeholder will interact with the project. Asses the cooperation and threat potential of each stakeholder and place them in the appropriate grid in Figure 2; their resulting location determines the type of relationship that is potentially available and the strategy that should be implemented with them in respect to communications style (with suggestions noted in the grid) and project engagement. implemented with them in respect to communications style (with suggestions noted in the grid) and project engagement. Figure 2 - Cooperation/Threat Grid In general, stakeholders with high power and high interest need to be fully engaged with efforts to ensure that they are satisfied. These are also stakeholders that can significantly impact the success of a project. High power but less interested people can present challenges; they must be appropriately engaged to keep them satisfied but not so much that they lose interest. Low power and interested stakeholders need to be kept adequately informed. While they may not be a strong influence in the project, because of their interest they can be helpful with the details of your project. Lastly, stakeholders of low power and low interest have to be appropriately monitored and managed. While they are not influential or interested, they are still stakeholders and are involved in the project. The appropriate level of communication needs to be determined so that they are satisfied and do not become bored with excessive detail. Once each stakeholder has been analyzed with the Cooperation/Threat grid and the Influence/Impact grid, you can summarize the stakeholder map so you can easily see which stakeholders can be blockers for the project and who may be your strongest ally and advocates on the project. This can be done with a stakeholder analysis table (Figure 3). The last column in the table provides direction based on the factors of Influence and Impact for communications needs. Tasks Tasks Analyze the provided project Stakeholders to understand and assess each stakeholder's importance and their relative power/influence in the project. Using your analysis produce the following documents - 10 marks] Influence/Impact grid - [10 marks - Cooperation/Threat grid Take time to carefully understand the requirements and constraints for each stakeholder. Complete the Influence/Impact grid, Cooperation/Threat grid showing the position of each stakeholder on the grids. You should provide a justification summary for the grid position choice for each stakeholder for full marks. The Stakeholder analysis table should include all stakeholders involved with the project. Deliverables The following 3 items combined in 1 pdf document. Make sure to include your name, student ID and section on each submission as you submit via Blackboard. - Influence/Impact grid - Cooperation/Threat grid - Stakeholder analysis table Background Information \begin{tabular}{cc} \hline Credit Card Processing & The credit card processing agency is focused on providing a credit card \\ Agency & purchasing API that can be used in the development of the website. They \\ also provide payment processing for all transactions. An account \\ manager has been assigned to deal with the financial aspects of the \\ system and a technical contact has been assigned for support. A testing \end{tabular} system and a technical contact has been assigned for support. A testing sandbox is available for use but requires activation by calling the account manager to enable. The sandbox is only available for 7 days at a time and ready for live testing, the technical manager and account manager need to be emailed requesting that the live account be activated. Performance data can be accessed on transactions via a secure web portal. Clients The clients are paying users that will interact with the site. The sponsor has provided contact for 5 clients (from their existing business) to be involved in research and testing during different phases of the project. Clients have agreed to check email daily in response to requests for testing. A larger group of clients is available for deployment testing once the site is live. They are subscribed to a mailing list. If the site does not meet the expectations of the clients, it could be disastrous for Company X and impact their reputation in the future. When conducting the stakeholder analysis, it is important to assess each stakeholder's importance and their relative power/influence in the project. For example, a stakeholder may be important in a project, but have a low influence in the overall success. The other item to keep in mind is that a stakeholder's interest in a project can change with respect to the phase of the project. When examining each stakeholder, the following questions can be asked and assessed to gauge the level of influence and impact on the project - What are the responsibilities of the stakeholders in regards to the project? - What are stakeholder's expectations with regards to the project? - How will stakeholders benefit? - Do stakeholders have any conflicting interests in the project? - How committed is the stakeholder to the project? Is he/she willing to commit tangible resources? - If the stakeholder is not managed correctly, what are the consequences for the project? - What is the relationship between stakeholders and can then influence others and who is/are the dominant stakeholders? - Do any stakeholders present a threat to the project? - Do any stakeholders have a financial or emotional interest in the outcome of the project (and is it positive or negative)? - What information do they want and how should it be communicated? Often these questions will require stakeholder interviews but in this case, you will have to infer information from the details presented. There are two tools that are useful in assessing stakeholders. The influence/impact matrix helps us to prioritize stakeholder requests when examining a project as well as understanding who potentially has the greatest impact on the project. The level of involvement a stakeholder has is termed as influence while and the ability of the stakeholder to bring out a desired change is termed impact. Both are important to chart and analyze. Using the grid in figure 1, you can place the stakeholders into the different quadrants to help build an understanding of the influence and impact a stakeholder has. Assess the influence and impact of each stakeholder and place them in the appropriate grid; their resulting location determines how the relationship with them should be managed (with suggestions noted in the grid). When placing stakeholders in each quadrant, you can use their placement relative to others in the same quadrant to indicate their impact/influence. Figure 1-Influence/Impact Grid In addition to the influence/impact matrix, we can also use a cooperation/threat matrix to determine and assess how a stakeholder will interact with the project. Asses the cooperation and threat potential of each stakeholder and place them in the appropriate grid in Figure 2; their resulting location determines the type of relationship that is potentially available and the strategy that should be implemented with them in respect to communications style (with suggestions noted in the grid) and project engagement. implemented with them in respect to communications style (with suggestions noted in the grid) and project engagement. Figure 2 - Cooperation/Threat Grid In general, stakeholders with high power and high interest need to be fully engaged with efforts to ensure that they are satisfied. These are also stakeholders that can significantly impact the success of a project. High power but less interested people can present challenges; they must be appropriately engaged to keep them satisfied but not so much that they lose interest. Low power and interested stakeholders need to be kept adequately informed. While they may not be a strong influence in the project, because of their interest they can be helpful with the details of your project. Lastly, stakeholders of low power and low interest have to be appropriately monitored and managed. While they are not influential or interested, they are still stakeholders and are involved in the project. The appropriate level of communication needs to be determined so that they are satisfied and do not become bored with excessive detail. Once each stakeholder has been analyzed with the Cooperation/Threat grid and the Influence/Impact grid, you can summarize the stakeholder map so you can easily see which stakeholders can be blockers for the project and who may be your strongest ally and advocates on the project. This can be done with a stakeholder analysis table (Figure 3). The last column in the table provides direction based on the factors of Influence and Impact for communications needs. Tasks Tasks Analyze the provided project Stakeholders to understand and assess each stakeholder's importance and their relative power/influence in the project. Using your analysis produce the following documents - 10 marks] Influence/Impact grid - [10 marks - Cooperation/Threat grid Take time to carefully understand the requirements and constraints for each stakeholder. Complete the Influence/Impact grid, Cooperation/Threat grid showing the position of each stakeholder on the grids. You should provide a justification summary for the grid position choice for each stakeholder for full marks. The Stakeholder analysis table should include all stakeholders involved with the project. Deliverables The following 3 items combined in 1 pdf document. Make sure to include your name, student ID and section on each submission as you submit via Blackboard. - Influence/Impact grid - Cooperation/Threat grid - Stakeholder analysis table